Call forwarding
Forward your office phone system to Cedri
Office phone systems and internet phone lines don't use the cell phone codes. You set forwarding in the system's website or app, or your provider does it for you. Pick when Cedri answers: only the calls nobody picks up, after hours, or every call. The steps below were checked on each provider's own help pages in October 2026.
Fongo
Fongo Home Phone
Sign in to your account on fongo.com, open Settings, then Follow Me Settings. Set Status to Enable and click Submit. Click Follow Me Numbers, add your Cedri number, then click Back. Set Ring Mode to Sequential and Follow Me Mode to Call Forward When Unavailable, then click Submit. Your home phone rings first, and Cedri answers when you don't pick up.
The Fongo app
Open the side menu, then Account, then Settings. Under Phone Service, tap Call Forwarding, choose a mode and add your Cedri number. Simultaneous is free: your Fongo number and Cedri ring at the same time, so Cedri usually answers first. Sequential needs Fongo Plus.
The Fongo app turns it off after 30 days without an outgoing call
Fongo turns forwarding off on an account that has not made an outgoing call in 30 days. Make a call from your Fongo number now and then, and check the forwarding if Cedri stops answering.
Ooma Office
An admin signs in to office.ooma.com, opens Settings, then the ADD menu, then Shared External Line, and enters your Cedri number. Leave Required key press on answer off: Cedri won't press 1, and the call would go to Ooma voicemail. Save, then pick that line in the Call Handling settings as where unanswered or after-hours calls go. Ooma lists this feature on its Pro Plus plan.
RingCentral
In the RingCentral desktop or web app, click Settings, then Phone, then Incoming call rules. Click the pencil icon to set your work hours. Under My work day, click Incoming calls, then After hours. In the If no one answers section, choose Forward the call, enter your Cedri number and click Save. Do the same under Work hours if you want Cedri to take the calls you miss during the day too. If customers reach you through a call queue, those calls follow their own rule, under Accept queue calls.
Already a customer? Your code is filled in for you in the app and dashboard.
Sign inVoIP.ms
In the VoIP.ms Customer Portal, open DID Numbers, then Call Forwarding, click Add Forwarding and enter your Cedri number. Leave CallerID Override blank, so Cedri gets the caller's number. Then open DID Numbers, then Manage DID, edit your number, and under Routing choose Call Forwarding and your Cedri number. This sends every call to Cedri. VoIP.ms doesn't charge to create the entry, but its normal incoming and outgoing rates apply for the whole forwarded call.
Microsoft Teams
In Teams, select Settings and more next to your profile picture, then Settings, then Calls. Under Call handling and forwarding, set unanswered calls to go to a new number: your Cedri number. If you don't see any call forwarding options, Microsoft says your account likely doesn't have an Enterprise Voice or Business Voice licence: ask your IT admin.
TELUS Business Connect, Bell, 3CX, Vonage, Zoom and others
Look for Call forwarding, Follow me, Find me or an after-hours rule, and set an outside number: your Cedri number. Your provider can do it for you in a few minutes.
Before you turn it on
Caller ID
Make sure the system passes on the caller's number, not your office number. If it doesn't, booking texts would go to you instead of your caller.
Transfers
Cedri puts callers through to your transfer number, or to your business number if you haven't set one. Use a transfer number that isn't forwarded back to Cedri, like your own cell.
Cost
Your system may bill the forwarded call as an outgoing call. Ask your provider.
Test it
Call your office number from another phone. Let it ring through. Cedri answers, and the call shows in your dashboard with the number you called from.
Stuck? We'll help you set it up.
Email support@cedri.ca with the name of your phone system or internet phone service, and a real person will walk you through it.
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