Help Center
How can we help?
Everything you need to set up your AI receptionist, manage calls and bookings, and keep your account running smoothly. Most answers are a quick read away — and a real person is one email away if you're stuck.
Getting started
Going live takes about five minutes and follows five steps: Scan, Customize, Launch, Pay, and Live. You paste your website, Cedri reads it to set up your services, hours, and FAQs, you pick or keep a Canadian phone number, choose a plan, and your AI receptionist starts answering calls.
Paste your website to scan it
Cedri reads your site and drafts your services, business hours, and FAQ answers automatically. You review and edit everything before going live.
Pick or keep a phone number
Get a new Canadian number in any area code, or keep your existing number and forward calls to Cedri.
Choose a plan and pay
Starter is $29/mo and Pro is $63/mo on the annual plan. There's no free trial, and you can cancel anytime.
Test it by calling your number
Once you're live, call your new number yourself to hear your AI agent answer and book a sample appointment.
Calls & bookings
Every call your AI agent takes shows up in your dashboard with a full transcript, and bookings are created automatically with an SMS confirmation to the caller. From the Bookings tab you can also manage appointments yourself — create, edit, reschedule, and update their status.
Read transcripts and recordings
Transcripts are included on every plan in the Calls tab. Call recordings are available on Pro.
Manage appointments yourself
In Bookings you can create, edit, reschedule, or cancel an appointment, and mark it completed or no-show.
Let callers reschedule by phone
Your AI agent can reschedule or cancel an existing appointment over the phone, no dashboard needed from the caller.
See the bigger picture on Pro
The Analytics tab on Pro shows trends across your calls and bookings over time.
Your AI agent
Your AI agent learns your business from your website and answers in English or French automatically, based on how the caller speaks. You're in full control of its name, voice, instructions, services, and hours from Settings, and it warm-transfers to a human whenever a call needs one.
Edit its prompt, name, and voice
Go to Settings → AI Agent to change how your agent introduces itself, what it says, and how it sounds.
Keep its knowledge current
Update your services and hours in Settings, or re-scan your website so the agent reflects any changes.
Set a transfer number
Add a transfer number in Settings so the agent can warm-transfer a caller to a real person when needed.
Bilingual by default
The agent detects English or French on each call and replies in the caller's language — no setup required.
Phone numbers
You can start fresh with a brand-new Canadian number, or keep the number your customers already know and simply forward calls to Cedri. Either way, you manage everything in one place under Settings → Phone.
Get a new Canadian number
Choose a number in any Canadian area code during onboarding or later from Settings → Phone.
Keep your existing number
Forward your current business line to Cedri so your AI agent answers without changing what's printed on your cards.
Manage it all in Settings
View and update your number any time under Settings → Phone.
Billing & plans
Cedri is a flat monthly price with no per-minute charges. Each plan includes a set number of calls, and if you go over, you can buy call credits to keep answering. There's no long-term contract — you can cancel anytime from Settings → Billing.
Pick Starter or Pro
Starter is $29/mo and Pro is $63/mo on the annual plan. Pro adds call recordings and Analytics.
Buy credits if you go over
Each plan has a monthly call limit. If you exceed it, top up with call credits so calls keep getting answered.
Cancel anytime
Cancel from Settings → Billing with no long-term contract. Note that payments are non-refundable.
Privacy & your data
Your data stays in Canada and stays yours. Cedri is hosted in Canadian data centres (ca-central-1), we never train AI on your data, and you can export everything or delete your account whenever you choose. Account deletion has a 30-day grace period you can undo from inside the app.
Export all your data
Download a full copy of your account data any time from Settings → General.
Delete with a safety net
Deleting your account starts a 30-day grace period, and you can undo it in-app before it finalizes.
Canadian data residency
Your data is stored in Canada (ca-central-1) and is never used to train AI models.
Invite your team
Add teammates as owner, admin, or staff from Settings → Team to share access safely.
Still need help
If you've checked the guides above and you're still stuck, reach out — a real person reads every message. Email us and we'll get back to you within about one business day, or call our demo line to hear Cedri in action.
Email support
Write to support@cedri.ca and we'll reply within about one business day.
Hear Cedri live
Call our demo line at (437) 475-4321 to experience the AI receptionist for yourself.
Re-scan when things change
Updated your website? Re-scan it in Settings so your agent always has the latest details.
Still stuck? We're a quick message away.
Email support@cedri.ca and a real person will get back to you within about one business day. Prefer to hear it in action? Call our demo line at (437) 475-4321.