Last updated: October 2026

You can delete your Cedri account and all of its data at any time. Deletion is permanent: we cannot recover an account once the grace period has passed.

From the Cedri app

Open the Cedri app and sign in.
Go to the Settings tab.
Scroll to the bottom and tap “Delete account”.
Confirm twice. Your AI receptionist stops answering calls right away.

On the web

Sign in at cedri.ca.
Go to Settings, then General.
Under Delete account, tap Delete account.
Type DELETE MY ACCOUNT to confirm. Your AI receptionist stops answering calls right away.

By email

If you can no longer sign in, email us from the address on the account and we will delete it for you: support@cedri.ca

What gets deleted

Your account, profile and business details
Your AI receptionist and its configuration, greeting, services and FAQs
All call logs, recordings, transcripts and summaries
All bookings and customer contact details
Your Cedri phone number is released back to the carrier

What is kept, and for how long

Grace period: your data is held for 30 days so you can change your mind. To keep your account, sign in on the web, open Settings, then General, and tap Keep my account, or email support@cedri.ca within that window.
After 30 days: everything above is permanently erased from our production systems.
Billing records: invoices and payment records are retained for up to 7 years where Canadian tax law requires it. These contain no call content.
Backups: encrypted backups are rotated out within 90 days.

Your subscription

Deleting your account stops a subscription paid by card on cedri.ca: it will not renew. It does not cancel a subscription bought in the App Store on an iPhone, because Apple manages it. Cancel that one on your iPhone (Settings, then your name, then Subscriptions), or you will keep being billed.

Questions

Reach us any time at support@cedri.ca

Delete your Cedri account